Refund policy
I want you to love your purchase! If something isn’t right, here’s how we handle returns:
Eligibility for Returns
I accept returns for:
- Defective, damaged, or incorrect items (must be reported within 7 days of delivery).
- Unworn clothing items with original tags and clear garment packaging (with SKU label).
Non-Returnable Items
The following items are final sale and cannot be returned:
- Beauty products, bodysuits, face masks, lingerie/intimates, jewelry, and swimwear.
- Items that have been worn, washed, or missing original tags/packaging.
Return Process
- Initiate Your Return – Contact us at RompRoomHQ@outlook.com within 7 days of delivery with your order number and reason for return.
- Approval & Instructions – If eligible, we’ll provide a Return Authorization (RA) number and return instructions.
- Ship Your Return – The item must be shipped back within 14 days of approval.
- Processing Time – Once received, please allow 5-7 business days for processing.
Return Shipping Costs
- If the return is due to our mistake (wrong/damaged item), we cover the shipping cost.
- If returning for any other reason (e.g., sizing issues, change of mind), the customer is responsible for return shipping.
Refunds & Store Credit
- Approved returns will be refunded to your original payment method once processed.
- For sizing issues or non-defective items, we may offer store credit instead of a refund.
Need Help?
If you have any questions or need to start a return, email us at RompRoomHQ@outlook.com.